Parent Service Agreement

This agreement outlines the structure and boundaries of service coordinated through CalmAway Care. It is provided for transparency and clarity before booking.

CalmAway Care, LLC

Parent Service Agreement

Effective Date: ___________

This Parent Service Agreement (“Agreement”) is entered into by and between CalmAway Care, LLC (“CalmAway Care”) and the undersigned parent or legal guardian (“Parent”).

By engaging CalmAway Care’s referral and coordination services, Parent agrees to the following terms:

1. Nature of Services

CalmAway Care provides referral and coordination services only.

CalmAway Care:

  • Conducts consultation and intake screening

  • Identifies potential independent Helpers

  • Facilitates introductions between Parents and Helpers

CalmAway Care does not provide direct childcare services.

Any services provided to the child are arranged directly between the Parent and the independent Helper.

2. Independent Contractor Relationship

Helpers introduced through CalmAway Care are independent contractors.

CalmAway Care:

  • Does not employ Helpers

  • Does not supervise sessions

  • Does not control hours, conduct, or performance

  • Does not provide training, instruction, or oversight

  • Is not responsible for wages, taxes, or employment matters

Parent acknowledges that any agreement for childcare services is strictly between Parent and the Helper.

3. Screening & Background Checks

CalmAway Care may conduct preliminary screening of Helpers, including interviews, reference checks, and background screenings, where available.

However, Parent acknowledges that:

  • Screening does not guarantee suitability or performance

  • CalmAway Care does not guarantee ongoing compliance

  • Parent is responsible for conducting any additional due diligence they deem necessary

4. Non-Medical Scope of Services

CalmAway Care does not provide:

  • Medical services

  • Therapy or behavioral intervention

  • Clinical supervision

  • Medication administration

  • Transportation

  • Emergency response services

Parents remain solely responsible for all medical, therapeutic, and emergency decisions regarding their child.

5. Parent Responsibilities

Parent agrees to:

  • Provide accurate and complete information regarding the child’s needs

  • Disclose medical conditions, allergies, behavioral considerations, and safety concerns

  • Maintain a safe environment during services

  • Remain reachable and available during sessions

  • Provide emergency contact information

Failure to disclose relevant information may impact service compatibility.

6. Referral & Coordination Fee

CalmAway Care charges a flat referral and coordination fee for consultation, screening, and introduction services.

The referral fee:

  • Covers consultation and matching services

  • Is earned upon introduction of a qualified Helper

  • Is non-refundable once an introduction has been made

  • Does not include payment for childcare services

Parents negotiate rates and compensate Helpers directly.

CalmAway Care does not handle payments between Parents and Helpers.

7. No Guarantee of Services

CalmAway Care makes reasonable efforts to identify potential matches but does not guarantee:

  • Availability of Helpers

  • Compatibility

  • Quality of care

  • Continued service

  • Outcomes of services

If a Helper becomes unavailable prior to service, CalmAway Care will make reasonable efforts to provide an alternative referral.

8. Assumption of Risk

Parent acknowledges that childcare and respite services involve inherent risks.

By engaging an independent Helper, the Parent voluntarily assumes responsibility for their child’s supervision and care.

9. Indemnification

Parent agrees to indemnify and hold harmless CalmAway Care, LLC from any claims, damages, losses, liabilities, or expenses arising from:

  • Services provided by an independent Helper

  • Acts or omissions of Parent

  • Inaccurate information provided by Parent

10. Limitation of Liability

To the fullest extent permitted by law, CalmAway Care, LLC shall not be liable for:

  • Direct, indirect, incidental, or consequential damages

  • Injury, loss, or harm arising from services provided by independent Helpers

  • Disputes between Parent and Helper

CalmAway Care’s total liability shall not exceed the amount of the referral fee paid.

11. Governing Law

This Agreement shall be governed by the laws of the State of __________.

12. Repeat Engagement & Non-Circumvention

Any Helper introduced to Parent by CalmAway Care shall be considered a CalmAway Care referral.

For a period of twelve (12) months following the initial introduction, Parent agrees not to directly or indirectly engage, contract with, or compensate a referred Helper for services arranged independently of CalmAway Care without prior written consent.

If the Parent chooses to re-engage a referred Helper within this 12-month period for future travel or respite support, CalmAway Care may charge a reduced coordination fee for continued matching, scheduling, and administrative support.

If Parent engages a referred Helper independently within the 12-month period without coordination through CalmAway Care, Parent agrees that CalmAway Care shall be entitled to a coordination fee equal to the standard referral fee in effect at the time of the independent engagement.

Parent acknowledges that this provision is reasonable and necessary to protect CalmAway Care’s business interests.

CalmAway Care values long-term relationships and aims to make continued coordination simple, affordable, and supportive for families.

13. Acknowledgment

By paying the referral fee or requesting introduction services, Parent acknowledges that they have read, understood, and agreed to this Agreement.

Parent Name: ___________________________

Signature: ______________________________

Date: __________________________________